Art Foster

Columbus, Ohio
​​​​Page: Resume
   
ART FOSTER
Dublin, Ohio · 614.580.1629 · [email protected] · www.linkedin.com/in/artfoster

Operations and Supply Chain Executive

Senior executive experienced in operations and supply chain.  Process expertise with the ability to manage people, projects, and products effectively.  Strong customer facing skills honed by years of Marketing and Sales support.  Skilled in change management and achieving buy-in from the C-Suite level to production.  A collaborative problem solver drawing from experiences in several industries and departments.   


SIGNATURE SKILLS

                                  Operations Management          Team Leadership                     Project Management              Change Management
                                  Customer Facing Skills               Budgeting / P&L                       Strategic Planning                   Process Improvement
                                  Financial Analysis                        Application Development      Multi-Site Management          Agile and Waterfall    
                                  Leveraging Technology              Business Analyst                      Reengineering                          Product Manager        


PROFESSIONAL EXPERIENCE

RYDER LOGISTICS, Novi, Michigan                                                                              03/2016 – 01/2017
Sells logistics software to all industries.

Account Manager / Project Manager
Managed a book of 25 customers and determined required logistics software changes using customer facing skills; managed projects to deliver changes including design, development, and QA in an agile environment

Achievements:
  • Contracted to improve automotive & Industrial vertical customer service score from last in the country to upper 50%.  Completed contract by meeting goal in 9 months using superior customer facing skills
  • Took ownership installed project for Daimler Truck NA.  Met critical deadline and came in $140K under budget
  • Managed trucking company EDI database.

HARMONY SYSTEMS, Columbus, Ohio                                                                          08/2015 – 12/2015
Provides business software to manage Medicaid billing and information flow.

Account Manager / Project Manager
Led Phase 2 of large Medicaid installation.  $3M project to interface eligibility, billing, and payments from Accenture and HP and deliver data to the web portal.  Stationed in State of Ohio Medicaid office.

Achievements:
  • Managed 5 developers in an Agile environment while performing as Project Manager and Business Analyst
  • Brought Phase 2 to compliance with all technical and functional requirements.
  • Billed the State of Ohio $1.2M, ahead of schedule

JPMORGAN CHASE, Dublin, Ohio                                                                                 09/2014 – 08/2015
International financing and banking institution.

Program Manager in CCB Space
Established Key Performance Indicators (KPIs), vetted accuracy, and delivery of meeting deck to CIO for weekly Senior Executive meeting.  Deck was then stored as an artifact due to government regulations

Achievements:
  • Generated $400k in annual savings by automating the KPI process
  • Managed 3 weekly cross-functional teams regarding project schedules, estimated completion, and KPI data

VERTEX SYSTEMS, Westerville, Ohio                                                                             03/2010 – 06/2014
Software company that develops and delivers enterprise information management solutions for rehabilitation agencies.
   
Director of Operations
Hired to change the corporate culture of a small software company to be customer-centric by changing customer service processes, implemented Agile, designed new software and made products more intuitive.

Achievements:
  • Managed development and professional services departments 2 direct and 14 indirect associates
  • Created and executed strategic plan to create new customer-centric culture, including
  • Hiring new development and professional service managers
  • Implementing agile development process
  • Reengineering training and customer service techniques
  • Raising QA from a step in the SDLC to a full department
  • Saved key 5 customers prepared to leave AND garnered on average 50% increase in software sales to these previously disgruntled customers.  Used effective customer facing skills and made software more intuitive.
  • Created new Medicaid billing engine to replace existing rendered obsolete by the release of HIPAA 5010.  New billing engine was integrated into ERP, included EDI, and auto payment posting, certified in 10 states.
  • Spearheaded custom inventory system that became Vertex’s largest single sale. Performed Business Analysis, researched base software, designed customization, sourced a contractor and implemented the project.
  • Collaborated with the customer to design tablet application tracking worker assignments, key production data and created Medicaid billing.   Tablet became #1 selling company product in its first year.

ANDERSON NEWS COMPANY, Knoxville, Tennessee                                                      09/2001 – 03/2009
National magazine and book distributor servicing 18,000 retail outlets with sales exceeding $1B.

Director of Purchasing, Invoicing, and Allocation
Promoted to centralize billing and purchasing and manage the new corporate department.  Became product manager for invoicing, purchasing and allocation, responsible for SDLC and presenting to suppliers and customers.

Achievements:
  • Managed a $2M budget and a department that grew to 42 associates, six direct reports and seven off-site
  • Centralized invoicing process saving $1.5M in headcount reduction. The process was improved by new management, relocating the department, developed new software and reengineered invoicing processes
  • Changed purchasing process to save $500K annually while increasing margins dollars $10M.  Created pods consisting of a buyer, analyst, and admin whose priority was customer metrics and sales support.
  • Assigned to be operations liaison for Wal-Mart responsible for goal alignment and problem resolution.  Held this position concurrent with department management. 
  • Achieved industry first scan-based inventory replenishment
  • Created Store specific product templates leveraging consumer segmentation of all 18,000 retailers
  • Supported the transition to pay-from-scan.  Certified company DSD process to define shrink

ANDERSON NEWS COMPANY, Knoxville, Tennessee                                                     12/1999 – 09/2001

Director of Corporate Allocation
Managed corporate allocation department charged with creating a centralized process to manage the allocation choices in 18,000 retailers for 3,000 SKU’s and worked with sales department to support their customers’ goals.

Achievements:
  • Managed six direct reports (two off-site) and an annual budget of $1M   
  • Hired to design new allocation system integrated with demographics called Optimal Product Assortment (OPA).  OPA was a $5M 2-year project that allowed for consistent allocation decisions based on proprietary algorithms
  • OPA improved processes while saving $3M in labor across 140 locations
  • OPA boosted sales 2%, and cut handling costs 5% by improving handling efficiencies
  • Trained 450 associates and 150 managers on using software
  • OPA project success was set in motion by a communication plan including a self-testing certification process.  This plan readied 600 associates teaching vocabulary, concepts, and processes.
  • Performed as a Business Analyst for all customer and supplier input and insight.

EDUCATION / CERTIFICATIONS / TECHNICAL SKILLS

Bachelor of Science – Business Administration and Human Resources – Franklin University
MS Office Suite · Visio · MS Project · Clarity Software · White Belt Certification
    
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